Shipping Policy

1. Order processing and dispatch

Orders are processed and dispatched within 2 business days of payment being confirmed.

Orders placed on a weekend or a public holiday are processed on the next business day. Made-to-order and personalized pieces, such as letter rings and anything engraved to your specification, may need a little longer to prepare; where that applies, it is noted on the product page at the time of purchase.

2. Delivery timelines

Once dispatched, delivery takes up to 7 business days, depending on the destination. Metro addresses are usually at the shorter end of that range.

We deliver across India to serviceable PIN codes in all states and union territories. These are indicative timelines rather than guarantees.

3. Shipping charges

Free anywhere in India on orders of ₹799 or more. Below that, a flat ₹99 per order. The threshold is inclusive, so an order subtotal of exactly ₹799 ships free.

The subtotal that decides this is the value of the pieces themselves, before shipping. Where shipping is charged it is charged once per order, not per piece. One piece or ten, the shipping line reads ₹99.

Shipping is shown on its own line at checkout before you pay, and is calculated on our server from the current catalogue rather than in your browser. There are no separate handling, packaging or fuel charges, and no surcharge for remote PIN codes.

We ship within India only and do not deliver outside it. If a PIN code turns out to be unserviceable by our courier after you have ordered, we will contact you and refund the order in full.

4. Order tracking

When your order is dispatched we email you a tracking number and the courier it has gone with. Tracking can take up to 24 hours to start updating after you receive it. That gap is normal and not a sign of a problem.

Please check your delivery address and mobile number before paying. We dispatch to the address given at checkout, and once a parcel is with the courier we cannot change it.

5. Delivery conditions

Once a parcel is handed to the courier, its progress is in their hands. We are not liable for delays caused by the courier, by weather, strikes, festival-season volumes, local restrictions or other circumstances outside our reasonable control.

We are also not liable for loss or theft after a parcel has been marked delivered to the address given at checkout. Couriers generally attempt delivery more than once; if a parcel is returned to us as undelivered, we will contact you to arrange a re-send at the standard ₹99 charge, or refund the order less any shipping charge paid on it.

Every piece ships in its box and pouch inside a tamper-evident outer. Please keep the packaging until you are sure you are keeping the piece, because it is needed for a return.

6. Damaged or incorrect deliveries

If a parcel arrives visibly tampered with, or a piece arrives damaged or is not what you ordered, tell us within 48 hours of delivery with photographs of the piece and its packaging, at admin@morchadigems.com.

We will offer a replacement, an exchange or a refund at our discretion, having looked at the photographs. Where a replacement is agreed, it is dispatched within 7 working days. The full terms are in our Refund & Cancellation Policy, which also gives you 7 days to return a piece you have simply changed your mind about.

7. Changes to this policy

We may update this policy as our couriers and delivery area change. The date at the top of this page shows when it last changed, and the version published when you place an order is the version that applies to it.

8. Questions about a delivery

Email admin@morchadigems.com with your order number, or use the contact page. We reply within one business day.