Refund & Cancellation

1. The 7-day return window

You can return a piece within 7 days of delivery. Tell us within that window and we will arrange the return; the piece needs to be sent back promptly after that.

This is the same 7-day promise shown across the site. If you ever see a different number somewhere, this page is the one that applies.

2. Condition of returned pieces

To be accepted, a returned piece must be:

• Unused and unworn, undamaged and in its original condition
• In its original packaging, complete with the box, pouch, tags and any card it came with
• Packed well enough to survive the journey back

Pieces that show wear, alteration, resizing or damage in return transit due to inadequate packing may be refused, or refunded in part. We will send you photographs and explain before deciding.

3. What cannot be returned

• Made-to-order and personalized pieces, including letter and initial rings and anything engraved or made to your specification. These are made for you alone and cannot be resold, so they are non-returnable unless they arrive damaged or defective.
• Pierced jewellery, meaning nose pins and earrings, where hygiene rules prevent resale, unless the piece is faulty
• Clearance and final-sale pieces

These exclusions never limit your rights where a piece arrives faulty, damaged or not as described.

4. Damaged, defective or incorrect pieces

If a piece arrives damaged or defective, or is not what you ordered, tell us within 48 hours of delivery and send photographs of the piece and its packaging to admin@morchadigems.com. We arrange collection at our cost and replace or refund the order in full, including any shipping charge paid on it.

Reporting within 48 hours lets us raise the claim with the courier while it can still be investigated, which is why the window is short. See also our Shipping Policy.

5. Who pays return shipping

Change of mind: return postage is at your cost, and any shipping charge paid on the original order is not refunded. We do not arrange a pickup for change-of-mind returns.

Faulty, damaged or incorrect pieces: we cover shipping both ways and arrange the collection ourselves. You are never out of pocket for a mistake of ours.

6. Cancelling an order

You can cancel free of charge at any point before dispatch. Since pieces usually leave within 2 business days, contact us as soon as you can and we will cancel it if it has not already gone.

Once an order has been dispatched it cannot be cancelled, but it can be returned under the 7-day window above.

We may cancel an order ourselves if a piece turns out to be unavailable or a payment cannot be verified. If we do, you are refunded in full and we tell you why. See our Terms & Conditions.

7. How refunds are paid

Refunds go back to the original payment method, through Cashfree Payments. We cannot redirect a refund to a different card, account or UPI ID, because the payment provider returns it the way it came.

We start the refund once a returned piece has been received and inspected, or immediately on a pre-dispatch cancellation. It typically reaches you within 7–10 business days, though the final step depends on your bank or card issuer rather than on us.

8. Exchanges

We do not process direct exchanges. Return the piece for a refund and place a new order. It is faster and it keeps the 7-day window clean on both sides. Where a piece arrived damaged or incorrect, we will send a replacement instead if you prefer one.

9. How to start a return or cancellation

Email admin@morchadigems.com with your order number and, for a return, a photograph of the piece, or reach us through the contact page. We reply within one business day.